Cancellation Policy

General Terms

1.1. Gajanan Industries, operating under the brand "Since A+," is committed to providing a seamless shopping experience, including clear processes for order cancellations. This policy outlines the terms under which cancellations can be made on orders placed via our website and app.

1.2. By using the Since A+ platform or purchasing our products, you agree to adhere to the cancellation terms described in this policy. If you disagree with these terms, we recommend not proceeding with your order.

1.3. Since A+ reserves the right to modify this policy at any time. Customers are advised to review this policy periodically to stay informed about the terms and conditions that apply to cancellations.


Applicability

2.1. The cancellation policy applies to all orders placed on the Since A+ website or app.

2.2. The policy excludes orders under special promotions or bundled packages, such as combo packs, where partial cancellations are not permitted.


Cancellation Terms

3.1. Pre-Dispatch Cancellations

  • Orders can be canceled without penalty before the product has been dispatched. You can initiate this by visiting the "Orders" section of your account or contacting our customer care team.

3.2. Post-Dispatch Cancellations

  • Once an order has been dispatched, cancellation is subject to the following conditions:
    • Customers must contact customer support to request a cancellation.
    • If the shipment is en route, customers are advised to reject the delivery. Refunds for prepaid orders will be processed once the product is returned to our warehouse.

3.3. Combo Packs and Bundled Offers

  • Cancellations for products purchased as part of combo packs or promotional offers must be made as a whole. Partial cancellations of individual items in the bundle are not permitted.

3.4. Cancellation Methods

  • Orders can be canceled via:
    • The "Orders" section of the Since A+ website or app.
    • Contacting customer care at +91-9462711705 or emailing us at info@sinceaplus.com.


Refunds

4.1. Refunds for canceled orders will be initiated within 5-7 business days of order cancellation, provided the product has been received at our warehouse in its original condition. Refunds will be processed via the original payment method.

4.2. If an order is canceled before dispatch, the refund process will begin immediately upon confirmation of cancellation.


Contact Information

For any questions or assistance regarding cancellations, please contact:

  • Address: 32, Ganesh Nagar, 2nd Nadi ka Phatak, Murlipura Scheme, Jaipur, Rajasthan-302013
  • Email: info@sinceaplus.com
  • Phone Number: +91-9462711705

We are here to assist you in making your shopping experience with Since A+ as smooth and enjoyable as possible.